Salesforce Certified Public Sector Solutions Practice Test

How should a public sector agency check how eligibility was determined for an application record that was declined?

1. Use Salesforce debug logs using Developer console to understand how eligibility is being determined

2. Do testing with relevant data and check how each test behaves

3. Use Decision Explainer to understand how the decision was made

4. Use Public Sector Solutions - Selection Explainer to understand how the selection was made

The correct answer is: Use Decision Explainer to understand how the decision was made

The best approach for a public sector agency to check how eligibility was determined for an application record that was declined is to utilize the Decision Explainer. This tool is designed to provide insight into the decision-making process by detailing the specific criteria that were applied to determine eligibility. By engaging with Decision Explainer, users can clearly trace back through the logic and rules that led to the final outcome of the application. It effectively demystifies the complex algorithms and decision rules embedded in the application process, allowing stakeholders to understand precisely why a decision was made and what factors were influential. This is particularly important in public sector applications, where transparency and accountability in decision-making are crucial. Having a precise understanding of the decision can aid in addressing any queries or concerns raised by applicants, implementing improvements to the eligibility determination process, and ensuring fair treatment for all participants in the system.