Salesforce Certified Public Sector Solutions Practice Test

What is true regarding person accounts?

1. When enabled in an org, it can be disabled again

2. It gathers fields from opportunity and contact objects

3. It uses the standard account object to hold the details about a person

4. Person accounts have the Account Hierarchy feature

The correct answer is: It uses the standard account object to hold the details about a person

The statement regarding person accounts being accurate is that it utilizes the standard account object to store details about an individual. Person accounts are a hybrid between a business account and a contact, designed to manage individual consumers as customers. In Salesforce, person accounts inherit the characteristics of an account while simultaneously maintaining the contact properties. This is particularly beneficial for organizations that deal with both businesses and individual customers, as it simplifies the management of sales and relationships with consumers. By having this structure, organizations can easily collect and manage information that pertains specifically to individual clients without the need to create separate account and contact records. Options suggesting that person accounts can be disabled once enabled contradict the design of the feature, as enabling person accounts is a one-way process; once activated in an organization, they cannot be turned off. The assertion about gathering fields from opportunity and contact objects does not accurately capture the main function of person accounts, which is to consolidate records for individuals. Lastly, while person accounts can indeed utilize the Account Hierarchy feature, this is not unique to person accounts as it applies to any account level within Salesforce.